Home Suite Direct policies

Shipping and delivery

Where we deliver, what your delivery includes, and what to do on the day.

At a glance

Free over $999 Standard curbside delivery to eligible addresses.
$75 under $999 The standard delivery charge, shown before you pay.
Curbside delivery To the curb or driveway. Not inside the home unless your order says so.
Inspect on arrival Note any damage with the carrier and tell us, ideally within 48 hours.

A short summary. The full policy below is what applies.

Shipping policy

Last updated: October 8, 2026

Across the United States and Canada, large appliances need careful delivery planning. This policy explains where we deliver, what your selected delivery service includes, how estimates work, and what to do if there is a problem.

Where we deliver

We deliver to eligible addresses in the United States and Canada. Standard US freight service is intended for the 48 contiguous states; Alaska, Hawaii, US territories, islands, PO boxes, and any Canadian remote or restricted postal codes require an availability check and may not be served. Available products, service levels, prices, and delivery methods depend on your address and the items in your cart. If your address is outside a served area, checkout will not offer delivery.

Remote locations, islands, restricted-access buildings, or addresses requiring special handling may have different availability or costs. Any such restriction or additional charge that applies to your order will be disclosed before you place it. We will contact you if a carrier cannot service an address at the terms presented; we will not add an undisclosed fee to an accepted order.

Delivery services and charges

Large appliances generally travel by freight carrier. Standard delivery is curbside: the carrier delivers to the accessible curbside or driveway area of the delivery address, not inside the home, garage, or kitchen. Smaller items may arrive by parcel carrier at the address. Standard delivery is free only when the product and destination show a free-shipping offer before checkout; any other freight charge is displayed before you place the order. Orders of $999 or more, in the currency of your order, qualify for free standard curbside delivery to eligible addresses; orders under $999 have a $75 standard delivery charge. Installation, utility connections, removal of an old appliance, disposal of packaging, lifting over stairs, and placement inside the home are included only if the specific service selected at checkout or in the written order confirmation says so.

Forno in-home delivery, when specifically offered for your model and address, brings the appliance inside to the location described in your written order. If an order offers inspection, room of choice, stair carry, or unpacking, its service description will state the limits and any added charge before purchase. A Forno product without a stated in-home service receives the service shown at checkout, usually curbside. We do not promise a particular number of stairs or movers until the supplier and carrier confirm the service.

Prices and charges for US orders are displayed in USD and for Canadian orders in CAD. The currency, applicable taxes, and delivery charge are shown before you place your order. Any optional service or surcharge must be selected or disclosed before purchase. If a cross-border order can create customs duties or brokerage fees that are not included in the checkout total, we will identify that possibility and the party responsible before the order is completed.

Processing, availability, and timing

The product page and checkout should show the product's current availability and the delivery date or timeframe provided for the order. Each product page shows whether the item is in stock or on backorder, with an estimated delivery window, and the cart repeats the estimate for each item. The carrier is identified in your shipping confirmation when the order ships. Your order confirmation records the products, delivery address, selected service, charges, and the delivery information given to you. Dates described as estimates are not guarantees; a promised date in a written agreement remains subject to applicable consumer law.

Some appliances are supplied by manufacturers or distributors. A kitchen package may contain items with different availability or shipment dates. We will explain split shipments and any effect on delivery costs before accepting a change to the order. An item described as backordered or preordered must have its current status and expected timing clearly disclosed before purchase.

If an order cannot be shipped or delivered within the timeframe we represented, we will contact you with an update and the options required by law, including cancellation and refund where applicable. For US online orders, we will seek your consent to a shipment delay or promptly refund the unshipped merchandise in accordance with the FTC's Mail, Internet, or Telephone Order Merchandise Rule. Where no US shipment timeframe was stated, that rule generally uses 30 days. Your applicable provincial or state cancellation rights also remain in place.

Delivery appointment and access

If the carrier requires an appointment, the carrier or our team will contact you using the details on your order. Before delivery, measure the full route from the property entrance to the intended location, including doors, hallways, turns, elevators, and stairs. Confirm the packaged dimensions and weight as well as the appliance dimensions. Arrange building access, parking or loading permissions, and any required personnel. Tell us in advance about access restrictions.

If the carrier cannot complete delivery for a reason within your control, contact us to arrange another attempt. We will explain any actual additional carrier charge before requesting your agreement. A missed or delayed delivery caused by us or the carrier will not be treated as a customer-requested change.

At delivery

Check the model count and inspect visible packaging before acknowledging delivery, when practical and safe. Note visible damage or missing cartons with the carrier and take photographs. Open and examine the product as soon as practical; some damage is concealed by packaging. Contact info@homesuitedirect.com promptly, ideally within 48 hours, and include your order number, photographs, and a description. The 48-hour request helps with carrier claims; it does not cancel statutory rights or automatically deny a damage claim.

Do not connect or operate an appliance that appears unsafe or damaged. Follow the exact manufacturer's installation instructions and use a qualified installer where the product or local rules require one.

Missing delivery, delay, or loss

If tracking shows delivered but you did not receive the goods, contact us. We will investigate with the carrier and help resolve the issue under the applicable contract and law. In Québec, when the contract provides for delivery, the merchant must take the necessary steps to ensure the consumer receives the goods; a carrier's delivery scan does not by itself end the issue. We will not tell a customer that carrier loss is automatically their responsibility.

If a delivery date is missed, contact us so we can provide the updated information and options. Your statutory rights to cancel for non-delivery or a significant delay are not limited by this policy. In Québec, an online purchase may be cancellable if the goods are not delivered within 30 days after the agreed written date, or within 30 days after the contract where no date was specified, subject to the applicable conditions.

Installation and product fit

Home Suite Direct sells the appliance described on its product page. Unless your written order specifically includes installation, installation is not part of the delivery service. Before buying, review the current installation guide for the exact model and have your installer confirm openings, clearances, ventilation, fuel or electrical connections, plumbing, and local requirements. A nominal “30-inch” or “36-inch” name is not an exact cutout measurement.