Frequently asked questions.

Yes. Share the appliances you need, your space, preferred finish, approximate budget, and timing through the kitchen planner. The project brief begins a conversation; it is not an order or a confirmed quote.

Compare the exact model’s installation guide with your opening dimensions, utility connections, clearances, cabinetry, and delivery path. Ask a qualified installer to confirm your setup before ordering.

A width such as 30″ names a general size category. The installation guide provides the actual dimensions and clearances that matter for a specific model.

You can plan your preferred combination of finishes. Check each model’s available options and product imagery, because the same finish name may look different across appliances and brands.

Start with your home’s connections, your cooking habits, and the exact model’s requirements. Our buying guide explains the questions to ask; a qualified installer can confirm site compatibility.

Use the specifications and manufacturer guides to compare dimensions, features, fuel type, capacity, finish, and installation requirements for each model you are considering.

We deliver to eligible addresses in the United States and Canada. Product availability and delivery options depend on your location.

Standard US freight service covers eligible addresses within the 48 contiguous states. Alaska, Hawaii, US territories, islands, and remote Canadian locations require an availability check and may not be served.

If you’re unsure about your address, email info@homesuitedirect.com with your ZIP or postal code and the products you’re considering before ordering.

Free standard shipping is available only on eligible products and destinations where a free-shipping offer is displayed before checkout.

Any other shipping charge will be shown before you place your order. Additional services, such as inside delivery or special handling, are included only when expressly stated in your selected delivery service.

Timing depends on product availability, warehouse processing, your location, and carrier scheduling. The shipment or delivery timeframe applicable to your order will be provided before purchase.

Backordered products, remote destinations, and special delivery requirements may take longer. If the represented timeframe changes, we’ll contact you with an update and the options available for your order.

We recommend receiving and inspecting your appliances before scheduling installation or disposing of your existing appliances.

Curbside delivery brings your appliance to an accessible curbside or driveway area at the delivery address.

It does not include carrying the appliance into your home, garage, or kitchen, moving it upstairs, unpacking, installation, or removing an old appliance. Please arrange suitable help to move the appliance safely after delivery.

Inside delivery is included only when it is specifically offered for your product and address and identified in your order.

Certain Forno products may qualify for in-home delivery through participating suppliers and carriers. Where available, the service description will explain placement, stair limits, access requirements, and any additional charge before purchase.

Do not assume that every Forno order includes inside delivery.

Installation, utility connections, packaging disposal, and removal of an existing appliance are not included unless expressly listed in the service purchased.

Follow the manufacturer’s installation instructions and arrange a qualified installer where required.

We’ll email shipment details when tracking information becomes available. Carrier tracking may take time to update after a shipment is booked or collected.

Freight delivery may also require an appointment. Keep your order email and make sure your contact details are accurate so the carrier can reach you.

Not necessarily. Appliances may ship from different warehouses or have different availability dates. Your package may arrive in more than one shipment.

We’ll communicate the available shipment information and obtain your agreement before making a change that increases your delivery charges.

If your selected service requires an appointment, inspection, or signature, arrange for someone authorized to receive the order to be present.

Follow the carrier’s instructions and ensure the delivery area is accessible. Tell us in advance about building restrictions, loading reservations, elevators, stairs, or other access requirements.

Confirm both the appliance dimensions and its packaged dimensions. Measure doorways, hallways, turns, stairs, elevators, and the full delivery route.

Also review installation clearances, electrical or gas connections, plumbing, and ventilation requirements for the exact model.

If your building requires a Certificate of Insurance or another delivery document, contact us before ordering so availability and any related cost can be confirmed.

Our fit finder and delivery planning guide can help you prepare.

Large appliances cannot be delivered to PO boxes. Please provide a physical delivery address that the carrier can access.

Contact us before ordering if your property has restricted access, a narrow road, limited loading space, stairs, or other unusual delivery requirements.

We’ll check available services and explain any applicable charges before purchase. If an accepted order cannot be delivered at the terms presented, we’ll discuss an agreed alternative or cancellation and refund, as applicable.

When practical and safe, inspect the packaging and note visible damage with the delivery team. Take photographs of the appliance, packaging, and any affected areas.

Email info@homesuitedirect.com as soon as practical, ideally within 48 hours, with your order number, model number, photographs, and a description of the issue.

Keep the packaging where reasonably possible until we explain the next steps. Do not install or operate an appliance that appears unsafe.

The 48-hour reporting request helps us investigate carrier claims; it does not remove your legal rights or automatically invalidate a later claim.

Email info@homesuitedirect.com with your order number and tracking information.

We’ll investigate with the carrier and review the delivery details. A delivery scan alone does not necessarily establish that you received the appliance.

Contact us as soon as possible. Address changes depend on whether the order has been processed or shipped and whether the carrier can accommodate the change.

If an order has already shipped, a change-of-mind cancellation or refusal of an undamaged delivery may be subject to our Refund and Return Policy. We’ll explain applicable charges before arranging the return.

Damage-related refusals and statutory cancellation rights are handled separately from ordinary change-of-mind returns.

For any cross-border shipment, responsibility for customs duties, import taxes, or brokerage charges will be disclosed before you complete your purchase.

If you need clarification about the total cost of delivery to your address, contact us before ordering.

Email info@homesuitedirect.com with your order number, delivery ZIP or postal code, and a brief description of your question.

For help before purchasing, include the model numbers or kitchen package you’re considering so we can review the relevant delivery options.

You may request an eligible change-of-mind return within 30 calendar days after delivery.

Appliances must be unused, uninstalled, in new, resalable condition, and complete with their original manufacturer packaging, original pallet where supplied, accessories, manuals, and included parts.

Written return authorization is required before sending a product back.

These voluntary-return conditions do not limit your rights concerning damaged, defective, incorrect, or undelivered products. The full terms are in our Refund and Return Policy.

Email info@homesuitedirect.com with:

• Your order number.
• The product’s brand and model number.
• Your reason for returning it.
• Photographs showing the product and its packaging.

We’ll review your request and explain eligibility, applicable charges, the estimated refund, and the next steps.

Please do not ship the item until you receive written authorization and return instructions.

Eligible change-of-mind returns are subject to the following fees:

• ZLINE: 15% of the returned item’s purchase price.
• Forno: 30% of the returned item’s purchase price.

We’ll provide an itemized estimated refund before you agree to the return.

These fees do not apply to confirmed damage, defects, incorrect products, or other problems for which Home Suite Direct is responsible.

For eligible ZLINE and Forno change-of-mind returns, standard return freight from an eligible service area is included in the restocking fee.

Unusual packing, pickup, or access services may require an additional charge. We’ll explain the cost and obtain your agreement before proceeding.

Separately paid original delivery charges are not refunded for ordinary change-of-mind returns unless required by law.

Installed, used, modified, or damaged-by-use appliances are not eligible for ordinary change-of-mind returns.

If an appliance develops a defect or does not perform as it should, contact us. Manufacturer warranties and applicable legal rights are handled separately from voluntary returns.

Yes. Eligible voluntary returns require the original manufacturer packaging, protective materials, and pallet where supplied.

Keep the packaging until you have inspected the appliance and confirmed that you intend to keep it.

Opening a box to inspect a product does not, by itself, remove your legal rights. If you need to return an inspected but unused appliance, contact us for guidance on its condition and repacking.

Accessories and special-order products are excluded from change-of-mind returns only where their nonreturnable status was clearly disclosed before purchase.

Check the product listing before ordering. These exclusions do not remove rights concerning defective, damaged, incorrect, or misdescribed goods.

Contact info@homesuitedirect.com as soon as possible.

If the order has not shipped or entered a noncancellable supplier process clearly disclosed before purchase, we’ll confirm cancellation and refund the amounts paid for the cancelled items.

Any applicable statutory cancellation rights remain available.

If you change your mind after shipment or refuse an undamaged delivery, the voluntary-return conditions and applicable charges may apply.

Contact us before refusing delivery so we can explain your options and coordinate the return.

A refusal because of visible damage or a valid statutory cancellation is handled separately from an ordinary change-of-mind return.

Contact us with your order number, the model received, and photographs where available.

We’ll investigate and arrange the appropriate resolution under applicable law. We will not charge a change-of-mind restocking fee for a confirmed fulfillment error for which we are responsible.

Email us with your order number, model number, and a description of the problem. Include photographs or video if they help show the issue.

We’ll review the situation and assist with the appropriate remedy, which may include repair, replacement, cancellation, or refund, depending on the circumstances and applicable law.

Manufacturer warranties are additional to applicable legal warranties and consumer rights.

Contact us before returning part of a package.

For an eligible partial change-of-mind return, we’ll explain the restocking fee and any package-price adjustment permitted under the terms disclosed for your purchase. We’ll provide an itemized refund estimate before you agree to proceed.

Damaged, defective, or missing package components are handled separately from ordinary voluntary returns.

Use only the return destination and instructions provided in your written authorization.

Appliances may need to return to a manufacturer, distributor, or designated warehouse. Our business mailing address is not an appliance return warehouse.

Keep your pickup receipt or shipping confirmation.

We’ll promptly inspect an approved voluntary return after it arrives.

Eligible refunds will be issued to the original payment method within 10 business days after inspection. Your bank or payment provider may take additional time to post the credit.

We’ll explain any issue affecting eligibility or the refund amount. Refunds required by law follow the applicable legal deadlines rather than this voluntary-return schedule.

If financing was available and used for your purchase, an approved refund will be processed through the applicable payment provider.

The provider determines how the refund affects your outstanding balance or repayment schedule. Continue following your financing agreement until the provider confirms any adjustment.

Email info@homesuitedirect.com with the model numbers you’re considering and any questions about dimensions, finish, connections, or delivery.

Review the exact manufacturer specifications and have your installer confirm the installation requirements before purchasing.

We receive the information in your inquiry and reply using the contact details you provide. The form does not create an order, reserve inventory, or confirm pricing.

Yes, project inquiries are welcome from designers, cabinet businesses, renovators, and builders. Send your model list, location, and timeline through the trade page. Formal trade pricing or account terms require separate confirmation.